Having Technical Difficulties?


SEARCHING FOR SATELLITE SIGNAL

Ensure you have a clear view of the southern sky. Most antennas look for the Western Arc satellites, located above the equator south of Arizona, California, and further west over the Pacific Ocean. Obstructions like trees, other campers, and mountains can cause signal loss. If you have a portable antenna, try moving it to different locations to find a signal. If you’ve checked all your antenna settings and still need help, contact your antenna manufacturer or our Dish Outdoors Technical Support Team:

Dish Outdoors: 800-472-1039 King Controls: 800-982-9920 Winegard: 800-788-4417 KVH: 401-847-3327 RF Mogul: 801-895-3308

DISH CUSTOMERS CAN NOW REQUEST REAUTHORIZATION ONLINE

If you already have DISH Outdoors service, your equipment and programming will need to be re-authorized if not used for two or more weeks. If you only receive Dish promotional and PPV channels, follow these steps to re-activate:

1. Set up your DISH Outdoors system and ensure you receive a satellite signal.
2. Sign on to your My Dish account and select the “Dish Outdoors” option.
3. Find the “REAUTHORIZE NOW” button.
4. Click the button to send the signal.
5. Please allow 5 minutes for service to return.

ALREADY HAVE A SATELLITE ANTENNA?
Need to know if your automatic antenna or mobile antenna is compatible with the Pay-As-You-Go program from DISH?

DISH programming works with most DISH-compatible antennas from manufacturers like Winegard, King Controls, and KVH. Most DISH-compatible automatic antennas or mobile antennas built within the last 3-4 years are likely to work with DISH.

Older satellite antennas on the used market or those equipped on your RV from the factory may indicate DISH compatibility. However, it’s best to call the manufacturer to verify current compatibility. Your existing satellite antenna may require updates or revised hardware to function reliably on DISH.

EASTERN ARC CHANNEL SWAP AND THE PATHWAY X2

Recently, Dish moved core programming channels from Satellite 72 to Satellite 61.5. Most subscribers won’t notice this change. If you use a Pathway X2 antenna in “2 receiver mode,” you may experience channel loss. This can be remedied by setting the X2 to 1 receiver mode, allowing the antenna to access all satellites and channels. This will limit the second receiver to the satellite selected by the main receiver, but you can reset the second receiver for each satellite.

Here is a quick list of some DISH-compatible antennas we offer:

View the complete list of compatible satellite antennas.

Don’t see your antenna listed here? Contact our Sales or Technical Support Team to ensure it works with DISH at 1-608-446-1000 and follow the prompts.